Application Support Engineer

Capita Resourcing Ltd
08 Sep 2017
18 Sep 2017
Contract Type
Full Time
I am currently seeking an Application Support Engineer to join a expanding organisation in the Coventry area.

You will be responsible for maintaining customer applications, ensuring that the systems are up and available, upgrades and patches are tested and installed correctly, and interfaces are working etc. via ticket based helpdesk system.

Primary objectives are to ensure stable running of all applications, during supported hours (as well as out of hours as and when required); through error resolution and proactive analysis, as well as being actively involved in project work/change requests.

Key Activities and Responsibilities

- Investigation/resolution of faults within the applications to ensure smooth operation of the systems.
- Liaising with SDM's, TMS, Customers and Third Parties for fault resolution and project work.
- Application software upgrades and patching.
- Keeping abreast of new developments in the applications arena and in computing generally.
- Provision of advice and guidance for IT Services staff
- Proven knowledge of the supported applications, many of which are packages supplied by third-party vendors (e.g. Capita, Civica, Agresso, Northgate etc.)
- Scripting languages for interfaces, file transfers etc.

In order to be considered you will need to come from an application support background and will be familiar with application packages provided by large third party vendors; such as Civica, Agresso, Northgate etc. along with being able to demonstrate knowledge on both Windows & Unix platforms.

This is a fantastic opportunity to join a growing organisation who are a real powerhouse in their field. Please apply to find out more.

Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Transfer of information overseas

Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation.