Call Centre Advisor

Recruiter
Penns Personnel
Location
Erdington
Salary
£16,700 per annum
Posted
08 Sep 2017
Closes
19 Oct 2017
Contract Type
Full Time

Our client, a leading provider of facilities and property management, are recruiting for their busy customer service centre. Duties will include:-

  • Logging calls/jobs received by telephone and email on to the helpdesk database utilising helpdesk software.
  • Answering phones and directing calls and responding to enquiries.
  • Following standard help desk procedures at all times
  • Logging all help desk interactions
  • Administering the help desk software
  • Redirecting problems to correct resource
  • Identifying and escalating situations requiring urgent attention
  • Informing management of recurring problems
  • Staying current with system information, changes and updates

Hours are:-

Shifts will be on a 6 week rota. You will need to be fully flexible as this is a 24/7 call centre and will include approximately 7 nights in each six week period. It will work out that you have 2 weekends off per 6 week period. Hours will average out at 42.5 per week, but some weeks you will work more and some less.

Salary is £16,700 pa with a £50.00 allowance per night shift - which equates to an extra £2,800 per year.

If you have a good telephone manner and good computer skills, are quick to learn and would be happy in working a variety of shifts in an environment where no 2 days are the same, then we want to hear from you.