Background Check Services Administrator

Recruiter
Pontoon
Location
Staffordshire
Posted
09 Sep 2017
Closes
23 Oct 2017
Contract Type
Full Time

Key responsibilities of the BCS Administrator will include, but are not limited to, the following:

  • To carry out screening checks that fall in to work allocation pool
  • To provide support to candidates throughout the process and ensure they provide accurate data for checks to be completed within SLA
  • Support the reference chase cycle by contacting referee by e-mail or phone
  • Allocate candidate documentation to candidate case in a timely manner
  • To provide support & guidance to colleagues and where necessary, clients
  • Alert Account / Operational teams to any adverse findings within candidate cases
  • Interpret check results in line with client risk appetite, decision matrix and/or screening policy
  • Ensure all work is completed within client SLA's and escalate any areas of non-compliance
  • Become a super user on Technology Platform, ensuring full use of automated functionality
  • Manage and maintain accurate records in accordance to client requirements
  • Assist with Client Audits of candidate files as required;
  • Provide reporting and statistical data as appropriate;
  • Ensure own activity demonstrates company values and complies with ISO9001:2000 /company standards, procedures and systems.
  • Adopt & demonstrate the company's core values in the delivery of a customer-focused service.

EDUCATION & JOB REQUIREMENTS:

Experience in contractual/administration environment
Experience in client facing/customer service environment

Experience working in a team environment within an office

Experience of confidential data handling would be preferable

PERFORMANCE MEASURES:

  • Customer Service and support to candidates / clients.
  • Performance to client specific SLA timelines
  • Output in line with productivity measures
  • Accuracy of Compliance and Client requirements and current legislation
  • Timely resolution of queries
  • Feedback from internal / external customers

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge


Knowledge of all Client specific requirements

Understanding of Supplier's systems and outsource partner

Knowledge and understanding of escalation processes and audit requirements

Understanding of Compliance requirements - Visa, current legislation

Knowledge of data protection principles

Skills

Computer literate (Intermediate MS-Office skills)

System knowledge

Negotiation

Problem solving

Customer service skills - query handling; pro-active approach

Ability to work under pressure and unsupervised

Good administrative, verbal and written skills.

Methodical, meticulous and able to pay attention to fine detail

Time Management with the ability to work to tight deadlines