Service Desk Analyst

Rebel Recruitment Limited
19000 - 25000
09 Sep 2017
18 Sep 2017
Contract Type
Full Time
Service Desk Analyst | Coventry | £19 -25K

Role: Service Desk Analyst

Location: Coventry

Salary: £19 - 25K + free onsite parking

Requirements: Proven experience providing 1st line / service desk support, troubleshooting issues, working with Active Directory, working in a Microsoft based environment, working with databases and skilled with providing quality customer service!

As a Service Helpdesk Engineer you'll work as part of an easy going and busy team of 7 providing technical support to both internal / external customers. The role will include answering incoming calls from both internal and external customers, logging queries, issuing support log tickets and proactively managing the issues through to resolution. You'll be working closely and adhering to Service Level Agreements whilst ensuring your providing an outstanding level of customer service!

The company is going through a full tech transformation, this thriving business are growing considerably and have achievable plans to shake up the market that they operate in! The environment there is pretty relaxed and friendly where people bounce off each other's merits and generally progress internally often.

The ideal candidate will have a computing related qualification such as CompTIA A+ or MCDST (ideally with a degree in Computer Science, Information systems or Software Engineering) and will be keen and willing to learn in an environment that will provide the opportunity to gain invaluable skills and experience.

Rebel is an equal opportunities recruitment company.

Service Desk Analyst