Service Centre Advisor

Recruiter
Parity Professionals
Location
Coventry
Salary
£100 - £101 p day
Posted
09 Sep 2017
Closes
18 Sep 2017
Contract Type
Full Time
Customer Adviser -7 months - Coventry - Contract

£100 per day

Purpose

- Deliver a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy, business applications and all other agreed activity.
- Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to 2nd line level.
- Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre
- Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre.

Skills

- Open and approachable management style;
- Excellent analytical skills;
- Excellent verbal and written communication skills;
- Experience within a face paced customer facing environment;
- Enthusiastic and driven individual;
- Willing to use own initiative;
- Ability to translate policy into an operational context;
- Able to work independently and as part of a team;
- Strong IT skills.

Customer Adviser - 7 months - Coventry - Contract

This role will be inside IR35.

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.