Pre Tenancy Team Leader / Lettings Coordinator

£20,000 per annum, £24,000 OTE
09 Sep 2017
28 Sep 2017
Contract Type
Full Time
New opportunity not to be missed! Purplebricks has a unique opportunity available for a Pre Tenancy Team Leader / Lettings Coordinator to join the team in Shirley, West Midlands. The role is a full time, permanent position offering a salary of £20,000 per annum, £24,000 OTE.

As the fastest growing and most positively reviewed estate agency in the UK, Purplebricks is helping clients save millions of pounds in commission across the globe. We have already expanded into Australia with our innovative service, as well as USA due to launch, combining the personal touch of Local Property Experts with cutting edge technology and a Central Property Team to deliver an amazing customer experience. We're proud to say we've revolutionised the way people buy, sell and let, with our focus on people, not just property.

You will be part of a team dedicated to enhancing the customer journey by providing knowledgeable, friendly and efficient customer service. You will be focused on working to exceed individual and team targets.

The successful candidate will have the potential to make a real impact in our business and will have lots of opportunities for progression.

What are the responsibilities of the Pre Tenancy Team Leader / Lettings Coordinator?

- Ensure equal distribution of cases to your teams ensuring full compliance on each case

- Introduce and upkeep daily structures for your team

- Development of staff into efficient agreed processes Handle complaints and introduce improvements to individual team members

- To hold one to one Morning meetings to check: all welcome calls completed first thing, all move ins within 7 days have Gas Safety Certificate on file or ordered, the correct administration processes has been implemented by following process steps chronologically.

- Ensure minimum 48 hour contact with all Landlords and Tenants

- Following company complaints procedure and handling complaints effectively

- Demonstrate and promote a passion for great customer service with the ability to communicate with our customers and exceed their expectations

- Remains calm when faced with difficult situations

- To conduct Return to Work meetings monitor lateness and sickness, cigarette breaks and lunch time taken

- To assist the Head of Pre-Tenancy/Pre Tenancy Manager with reviews and feedback

What do we look for in a Pre Tenancy Team Leader / Lettings Coordinator?

- Anticipates, responds to and seeks to exceed the expectations of existing and potential customers

- Shows support for business values, demonstrates and promotes a high level of honesty and integrity

- Responds positively to changing business circumstances and readily adapts behaviour to maintain effective performance

- Able to work in a well-structured manner with strong organisational skills

- Able to work to set deadlines, accurately and with an attention to detail

- Builds and maintains good working relationships, demonstrating strong verbal and written communication skills

- Good level of literacy and numeracy skills

Previous experience in the following is desirable but not essential:

- Management - Process implementation and development - Lettings administration

We offer our Pre Tenancy Team Leader / Lettings Coordinator's a fantastic benefits package!

- A competitive salary with excellent commission package

- 25 day's holiday after meeting a length of service benchmark

- Pension scheme

- Childcare vouchers

- Perkbox (an amazing benefits platform giving employees access to highstreet and online discounts, an employee assistance programme and a wellbeing hub)

- Opportunities for personal and professional development

- An exciting environment filled with amazing, talented people to work with!

Successfully screened applicants will be invited to attend an Assessment Centre at our offices.

Why not click 'apply' today? Don't miss out on this opportunity to join the world's fastest growing estate agency as our Pre Tenancy Team Leader / Lettings Coordinator.

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