Aftermarket Administration Team Leader

11 Sep 2017
09 Oct 2017
Contract Type
Marubeni - Komatsu Ltd is one of the UK's largest distributors of "heavy equipment", and the good news is we're growing. Our Mission is to be the customers first choice, not just because of the amazing innovative products we supply, but also because we aim to provide total customer satisfaction. We have 5 depots strategically placed around the UK to ensure that we can service our customers in a timely manner using our extensive force of highly skilled Field Service, Routine Maintenance, and Workshop Engineers. Today we supply some of the world's most exciting and innovative products into the market place.

About you

You will be leading a team already or be ready for your first step toward management, you will need to be resilient and confident in challenging the status quo. You will have developed an excellent eye for detail within a Service Administration company or role. You will have experience of designing and implementing new processes and procedures across your sphere of influence, documenting and communicating to all of your stakeholders as you go. You will be well versed in understanding existing processes and looking for ways to streamline them, adopting and nurturing a Right First Time culture within your team. You will have prior administration experience covering the delivery of services, ideally longer term contracts, and experience of billing across a variety of business streams to include continuous contracts. Of course you will need to use your ability to communicate at all levels, to develop relationships and establish credibility both for you and your team. You will also need to deliver your vision of "what good looks like" to both your team and the leadership.

What we are offering

You'll be working in our Redditch location, receiving a competitive salary and a great team to work with. We offer a generous Company Pension, which you should already be part of (who wants to work forever?) And just to prove how serious we are about customer service, we offer an incentive to our employees who provide excellent customer service in the form of our Golden Spanner Award. We will of course provide you with the tools you need to do the job well. There is also the opportunity to take on additional job related training.

Your Day to Day. Reporting directly to the Technical Services Manager, the hours of work are 09:00 to 17:00 with an hour for lunch. During that time you will be leading the already established Aftermarket Sales Administration Team. You will be responsible for effective administration of Service Contracts from pricing, initiation, billing customer support and profitability analysis. You will ensure that service revenue billing is effective and timely.

You will be instrumental in the implementation of the Company's new ERP system, INFOR E-Emphasis along with:

* Leadership of team to achieve targets.
* Review and assessment of service contract quotation prepared by the Sales Department and co-ordination of supporting documentation.
* Responsible for checking of final customer contract documentation which includes standard warranty, extended warranty and a range of service contracts.
* Ensuring contract data is correct in the administration and billing system.
* Responsible for accurate and timely billing of all service contracts.
* Reporting of service contract portfolio performance which includes new business ratios through to profitability reporting by product line and service contract type.
* Liaison with product responsible senior managers to identify both product and process enhancement opportunities.
* Provide reporting to Branch Managers of actual and projected product support sales and profitability.
* Develop reporting and KPI's across areas of responsibility in order to develop enhancements to the business