Helpdesk Analyst - Hereford

15000.00 - 25000.00 GBP Annual + GBP15000 - GBP25000/annum + benefits
11 Sep 2017
09 Oct 2017
Job Type
Contract Type
Service Desk, Helpdesk, Windows, Active Directory, AD, Exchange, Desktop support, Helpdesk, Office 365, Citrix, 1st Line, 2nd Line

VIQU are currently recruiting for a Helpdesk Analyst to work for a renowned and international retailer whose office is based in Herefordshire.

This is an excellent opportunity for somebody who has some commercial experience i.e. an apprenticeship, work experience while at university, or experience as a 1st Line/Helpdesk/Service Desk support and looking to work for a forward thinking, technology focused company who can offer specialist training and progression.

The main purpose of this position is to be the first point of contact for internal users, helping and fixing, where possible, technical issues around Windows, Active Directory and Exchange.

Main skills and experience needed for this role: -

* Demonstrate expertise in the provision of 1st line IT support services
* A basic understanding of the technology components (application and infrastructure) utilised in an eCommerce environment
* Customer Service skills and the use of a call logging system
* Working knowledge of Windows 7, Office 2010, Server 2003, 2008 and 2012, Active Directory, Exchange
* PC hardware and software maintenance and upgrades
* Qualification in a related field

This role offers a proven track record of progression and excellent training within the business. They are also offering an exciting and competitive package and excellent progression within the business.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matthew Coombs, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to GBP1,000 once your referral has successfully started work with our client (terms apply).

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