Customer Service Telephone Advisor

Coventry Building Society
14790.00 GBP Annual
12 Sep 2017
10 Oct 2017
Contract Type

Are you passionate about talking to and helping customers?

Are you looking for a organisation that truly cares about its customers and staff?

We are looking for customer focused individuals who thrive off providing an exceptional service, in a fast paced environment where every day is different!

We have an exceptional reputation for excellent customer service and putting members and our contact centre provides a first point of contact for our customers. This is truly at the heart of our business!

Your main responsibilities start with taking calls from our customers, helping them with their enquiry and ensuring they receive a world class service. Calls can range from balance enquiries to opening a new account for them.

Once you are confident with the elements of the role you will progress through a structured accreditation programme, enabling you to deal with more complex situations whilst developing yourself and potentially your career.

Start date is the 6th November followed by a 6 week thorough training programme

You will be required to work flexibly across the following hours:

8am to 8pm Monday to Friday

9am to 5pm Saturday

10am to 4pm Sunday