Customer Sales Advisor

Recruiter
SiTEL
Location
Stratford-upon-Avon
Salary
18000.00 GBP Annual
Posted
12 Sep 2017
Closes
10 Oct 2017
Contract Type
Permanent

Working in partnership with one of the UK's leading household appliance brands, we are looking to grow our team of expert Customer Service Advisors. With full training provided, you will support customers who are having technical difficulties with their appliances, troubleshoot problems and educate customers whilst booking engineers where required. Delivering a world class customer experience is key, and as part of this you will offer eligible customers a protection plan to provide piece of mind for the future of their appliance.

About the role-

We are here for our customers!

If they are experiencing difficulties with their household appliances we will help them in any way we can. Whether it's checking if their fridge is still under warranty, or troubleshooting a fault with their washing machine - we are experts and will patiently talk them through it all.

We will support our customers as much as we can over the phone, and if we can't fix it with them, we will find someone that can!

The successful candidates will need to be confident, proactive, and patient, who is able to build great rapport with the customers whilst having an insatiable curiosity to continually look to add value to the customers' experience.

We're looking for people that are:

  • Great communicators.
  • Superb at building rapport with customers.
  • Computer literate.
  • Comfortable with giving guidance.
  • Patient when explaining information to customers.
  • Passionate about delivering the best customer service.
  • Comfortable offering customers regulated protection products.

Location:

  • We are conveniently located a 5 minute walk from Stratford upon Avon Parkway Station.

  • Post Code- CV37 9HY.

Benefits of joining our team

  • Clear career progression | We encourage our employees to progress within the company. Many of our trainers and managers were once agents.

  • Free NVQ's onsite | Gain qualifications to push yourself towards a chosen career path.

  • Corporate Perks | An exclusive online platform that helps you save money on your shopping, and at local restaurants.

  • Local discounts | Enjoy discounts at local businesses, including gym memberships.

  • Company benefits | Benefit from our company pension scheme, eye care vouchers and childcare vouchers.

  • Other benefits | Fun & friendly environment, incentives, charity fun days, competitions, social events and many more.