Service Desk Advisor

Recruiter
Brampton Recruitment Ltd
Location
Newcastle-under-Lyme
Salary
£17750 - £18500 pa
Posted
31 Aug 2017
Closes
18 Sep 2017
Contract Type
Full Time
A fantastic opportunity has arisen for a Service Desk Advisor to work for a Facilities Management Company who offers a warm and friendly environment. As a Service Desk Advisor you will be responsible for providing first class customer service to a range of business customers, supporting the day to day operations of clients and mobile Facilities Managers including timely and accurate processing of reactive, planned, and statutory compliance tasks

Job Description:

- As a Service Desk Advisor you will answer all incoming calls from external and internal sources on our clients dedicated phone lines
- To receive and action reactive requests from our client base and log all requests on our in-house computer system
- As a Service Desk Advisor you will liaise with site based engineers and field based facility managers to action requests as necessary
- To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required
- As a Service Desk Advisor you will close down reactive requests that have been completed by our internal resources and sub-contractors
- To ensure that time frames are adhered to
- To be proactive in chasing job closures for client sites

Candidate Requirements:

- Strong customer service/call centre experience is essential
- Previous experience within facilities management, property services or building maintenance would be ideal
- Strong administration skills
- Client focused
- Highly organised
- Must have a keen eye for detail
- Warm and personable nature

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.