Customer Services Officer - Permanent position / 12 month contract position

Recruiter
Paragon Group
Location
Dickens Heath
Salary
£16,477 per annum
Posted
08 Sep 2017
Closes
22 Oct 2017
Contract Type
Full Time

We’re looking for two individuals with excellent communication skills and previous customer service experience to join our First Mortgage Servicing department as a Customer Services Officer. If you already have an understanding of mortgages this could be the perfect role for you.

Purpose of the role

To represent the organisation in a professional manner whilst providing excellent customer service.

Duties and responsibilities

 Provide accurate and timely information in response to customer enquires  Interpret customers instructions and action in accordance with company procedures and processes

 Manage, organise and update relevant information on computer systems

 Perform these tasks within the service level agreements of the division

 Represent the organisation in a highly professional manner at all times

Skills

 Excellent written and verbal communication skills

 Ability to understand the core of a customer’s issue

 Basic understanding of mortgages

Qualifications and experience

Grade C or above GCSE (or equivalent) in English and Mathematics and previous customer service experience is required.

Working hours

37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch).

Training

Relevant training will be provided