ep professional
£8.00 - £8.50 p hour
05 Sep 2017
28 Sep 2017
Contract Type
Full Time

We are recruiting for a Customer Service Assistant on behalf of our client based in Stafford .

Duties and Responsibilities of a Administrator

- Interprets Customer requirements based upon telephone calls/e-mails received
- Records and enters Customer requirements to CRM system in a timely and accurate manner
- Liaises with service network to schedule timely completion of Customer orders
- Resolves Customer technical enquires by obtaining information and calling Customers back
- Updates Customers of issues/delays on orders and offers suitable solutions
- Provides sales results and information by preparing and submitting shift summary report
- Performs final processing/administration of orders received
- Maintains Customer/supplier records
- Maintains quality service by following organization standards
- Maintains technical knowledge by attending educational workshops
- Promotes products by suggesting related products, offering quality discounts or special promotions
- Initiates orders via outgoing telesales calls
- Liaises with Sales Area Mangers/Depot & Operations Managers/Service Manager for Customer orders and technical information.

Details of a Administrator

- Location: Staffordshire
- £8.00-8.50 per Hour.
- Hours: Mon-Fri 37.5 Hrs Per Week
- Temporary to Permanent

Skill and Experience of a Administrator

- Customer Service
- Teamwork
- Quality Focus
- Meeting Sales Goals
- Problem Solving
- Telephone Skills
- Motivation for Sales
- Professionalism
- Communication Skills
- Computer Skills
- Accuracy/Attention to Detail
- Product Knowledge
- Record Keeping

Benefits of working as a Customer Service Assistant

- 28 days holidays
- Working for a reputable company
- Good company Pension
- Company car park

If you are interested in this position please click Apply

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