Support Engineer - Weekend Night Shifts

Recruiter
Rapid Resource Ltd.
Location
Birmingham
Salary
£170-£190 per shift depending on experience
Posted
10 Sep 2017
Closes
12 Oct 2017
Sector
Engineering
Contract Type
Full Time
On behalf of our Client NCR; are looking for a Support Engineer to be based at their high profile client site located in Hams Hall, Birmingham to work weekend night-shifts; cover holidays and sickness.

Saturday & Sunday

12 Hours shifts - 6pm to 6am

Contract period to October 2018

NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ************) is headquartered in Duluth, Georgia.

BASIC QUALIFICATIONS:
Formal vocational and/or technical training/certification A+ Certification,

PREFFERED QUALIFICATIONS: BTEC /A' Levels in IT, Computer Science or Engineering

KEY AREAS OF RESPONSIBILITY:

Successful candidate will be based at a customer site where NCR install, upgrade, maintain, repair and service many different items of IT equipment including PCs, Printers, MFDs, VOIP PABX, networks and patching, routers and switches, configuring mobiles phones and Tablets and much more.

You will be required and able to deal with customer queries and resolve basic and common faults to an acceptable standard of quality and performance.

You will be trained to use all supporting systems and tools including Remedy, Putty, PRIMA and CMDB amongst others.

The environment is friendly but demanding so good communication skills are essential.

Once trained you will be required to support variety of IT equipment including, desktop, laptop, printer, VOIP, video conference equipment, network hardware, as well perform software reloads and part replacement across the designated site; Position is the owner of customer incidents as assigned

* Make repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems. Assist in site preparation--including, staging of and testing of equipment

* Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role

* Demonstrate an organised approach to work.

* Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, manager; Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA)

* Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping

* Responsible for accurate and prompt reporting