Administrator (Retirement Living Team)

Leamington Spa
19742.00 GBP Annual
12 Sep 2017
18 Sep 2017
Job Type
Contract Type
Stonewater is one of the UK's most significant social housing providers, with 30,000 homes under management and GBP1.6 billion in assets. With a significant development programme addressing the rising demand for housing, our vision is for everyone to have a place they can call home.

Do you have a passion for providing excellent customer service and take pride in delivering outstanding admin support? We have a great opportunity to join us in this exciting role.

Stonewater is seeking a confident and customer-focused individual to join our Retirement Living team. We need someone who can support a busy and ambitious team that is always looking for opportunities to improve both internal processes and the services provided to our customers.

Your key responsibilities will include, but will not be limited to, providing administration support to the Assistant Director and members of the retirement living team, by:

- Collating and formulating general data from a range of sources and running internal reports;
- Developing a proficient working knowledge of all relevant internal software and systems;
- Supporting the development of an efficient administrative framework for keeping centralised records;
- Co-ordinating meetings, telephone and video conferences and coordinating travel arrangements;
- Creating and maintaining records in electronic folders, ensuring these are up to date and accessible;
- Responding to and answering or escalating email enquiries.

You should have excellent organisational and administrative skills, and the ability to multi-task and manage workloads to meet deadlines. Excellent IT and keyboard skills are a must, supported by a solid foundation in literacy and numeracy.

To be successful in this role, you will require a positive attitude and a proactive hands-on approach with the ability to communicate well at all levels with managers and team members, across multi-sites.

Ideally you should have at least 2 years' previous experience in either an administration or customer service environment.

If you think you would like to join us and go that extra mile, your efforts will play a key role in helping us to deliver excellence in customer services.

In return, we can offer:

- 26 days' annual leave (plus an entitlement for bank holidays).
- Comprehensive training and development opportunities.
- Staff helpline offering independent, confidential information, counselling and support.
- Holiday trading, childcare vouchers and cycle to work scheme.

To apply, please click on the "Apply Now" button.

Closing date: 27 September 2017

(vacancy may close early if sufficient applications received)

Stonewater is a Charitable Industrial and Provident Society No. 20558R. We are committed to equality for all and welcome applications from all sectors of the community.