Senior Pension Administrator - Stoke

13 Sep 2017
11 Oct 2017
Job Type
Contract Type
Senior Pensions AdministratorStokeFull-time/PermanentCompetitive Salary & BenefitsCapita Employee benefits are seeking a Senior Pensions Administrator to join our office in Stoke.As a Senior Pensions Administrator, you will provide high quality administration support for internal and external clients, being the technical expert in the team and sharing your expertise. You will be given the opportunity to gain further experience across a wide range of client schemes, assist on projects with the Pension Technician and support the Pensions Team Manager.About the roleYou will bring leadership and experience to a team of administrators to ensure work is completed in line with service level agreements and to provide a continually improving level of customer service in terms of quality, cost and time.About Capita | Employee BenefitsCapita Employee Benefits is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.We provide award-winning pensions and employee benefits solutions. As one of the leading consultancies in the UK, our specialist knowledge and expertise ensures we create innovative solutions which can make a real difference to our clients and their employees.What you will do: * Support the team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework. * Have in-depth pension knowledge to cover DB/DC and schemes * Demonstrate an ability to use pension support and workflow management systems effectively. * Understand client requirements and make every effort to ensure the contracted performance targets and quality standards are met. * To create and maintain consistent and accurate scheme records using the appropriate systems. * To be responsible for checking calculations and processes as required and completing all tasks using best practice. * Mentoring subordinates and identifying training needs to ensure staff achieve their full potential. * Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence. Your experience will include: * A wide degree of competency in DB & DC pensions administration * Taking a risk based approach when checking work * Adaptable to varying demands and workloads. * Excellent organisational skills. * A good technical knowledge. * Willing to take on new tasks. * Ability to work well with colleagues. * Ability to coach, provide training and mentoring.What's in it for you?At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday increasing to 27 with length of service, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.What we hope you will do nextHelp us find out more about you by completing our short application process - click apply now.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Listen | Create | Deliver Follow Capita on Capita on Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check