Service Delivery Manager - Homebased - GBP40K - GBP45K + Benefits
The position is Homebased but will include travel to customer site, predominantly in the Midlands. Transition Partners would like to present a fantastic opportunity with one of our well established clientele. This vacancy will allow for candidates to take a step forward within their careers and build upon both their knowledge and experience as a Service Delivery Manger. Our client is eager to get in touch with dynamic, forward thinking minded and dedicated candidates that have a keen focus on their own development. The chosen candidate will establish, maintain and develop a strong working relationship with multiple customers and internal teams. As Service Delivery Manger you will manage and coordinate the delivery and walkthrough of monthly service reports to customers, together with any management of key service in line with internal teams. Key Skills: • Demonstrable experience of being able to prioritise and execute tasks • Strong relationship building, influencing and negotiating skills • Proven ability of working under own initiative and driving change • Working with other teams associated with delivering a service with experience in challenging organisational 'norms' and influencing change. • Ability to collaborate with staff at all levels and to work either as part of a team or independently as required by the task at hand • Good working knowledge of MS Office applications (i.e. Outlook, Word, Excel, Project and Visio) • Experience with Change and Release Management processes and PRINCE2 and Project Management methodologies are highly desirable Responsibilities: • Develop and manage effective customer engagement acting as a conduit between the customer and the company whilst taking on a point of escalation role • Schedule and lead Service Review meetings with the customer ensuring that necessary actions are followed up appropriately • Establish face to face meetings with allocated customers to analyse management information tailored to show how the service is performing against contracted services • Management of performance against SLAs for assigned customers and escalation to Head of Service Delivery of any likely or actual breaches that will lead to service penalties • Ensure all appropriate date files are kept up to date (NACS, QAS, ICD10) • Help drive resolution to customer service issues through effective working arrangements with internal teams This is an excellent opportunity for professionals like you to excel their career, so If the role is of interest, please do not hesitate and apply today!!