Reward and Performance Coordinator

Recruiter
Highways England
Location
Birmingham
Salary
£20362 Per Annum
Posted
31 Aug 2017
Closes
13 Oct 2017
Contract Type
Full Time
We are responsible for operating, maintaining and improving England's motorways and major A roads. Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, matters so much.

It's an exciting time to begin a career with Highways England as we invest £11 billion in our motorways and A Roads boosting capacity, tackling congestion and improving safety which why we're so grateful to our c 4,500 employees around the country. When you work with us, you're helping to connect communities, sustain business and support the economy. And with responsibility for major projects, working here is also a great move for your career.

Job Description

The role:

You will be responsible for the resolution of Manager and Employee HR queries and requests that are escalated via the HR Portal or other channels as well as resolving immediate administrative queries and perform generalist HR transactional processing

Day to day:

- Provide first line advice to managers and employees for HR queries for reward and performance.
- Apply policy to resolve customer queries, providing advice and guidance on HR policy and process queries and application
- Produce MI to highlight HR issues, in line with defined HR metrics
- Serve as the first point of contact responsible for the accurate resolution of HR queries from candidates and managers
- Understand and be able to communicate HR policies, processes, and procedures to employees and managers
- Escalate individual or complex HR queries
- Collate and monitor feedback, exceptions and trends through queries to suggest amendments as required
- Respond to requests routed to the HR Team via phone, email, or the HR systems using standard scripts, FAQs, policy manuals, HR issue knowledge base, desktop procedures and other reference materials
- Consistently execute HR processes, using self-service technology, case management, and telephony as applicable
- Provide support to candidates and managers on accessing HR technology tools and applications and ensure they operate effectively and efficiently
- Assist candidates and managers in navigating the HR portal
- Perform data changes in HR systems
- Perform HR data entry and ad-hoc HR activities as required

So we can really get to know you and what you can offer please include a CV with your application.

You're also encouraged to include a covering note explaining how you're a great match for us: so please tell us how your skills, experience and qualifications meet both the role, and Highways England, requirements.

We're expecting this role to be popular, so we may need to close the advert early if response is strong so to avoid disappointment, please apply as soon as possible

Help keep England moving. We look forward to hearing from you.

For a full list of our vacancies please apply at ***************************/