2nd Line Support Engineer

Spring Grp
£20000.00 - £25000.00 pa
12 Sep 2017
20 Sep 2017
Contract Type
Full Time
Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!

Spring Technology are currently recruiting on behalf of one of our leading clients for a 2nd Line Support Engineer to be based in Stoke-On-Trent on a permanent basis.

Job Purpose:
*To provide technical support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.
*Visit Davies offices and sites and to provide support as necessary.

Duties and Responsibilities
*To provide 2nd line technical support; answering support queries via phone
and email.
*To support users remotely.
*To maintain a high degree of customer service for all support queries and
*Adhere to all service management principles.
*To take ownership of user problems and be pro-active when dealing with user issues.
*To log all calls on the call logging system.
*Respond to enquiries from clients and help them resolve any hardware or software problems.
*Maintain a log of any software or hardware problems detected.
*Support users in the use of computer equipment by providing necessary training and advice.
*Carry out daily client systems checks, reporting to IT Operations Manager where necessary.
*Pre-build PCs/Laptops.
*Fault finding for Laptops, Desktops and Windows tablets.
*Be responsible for in-house system back-ups.

Skills / Attributes Required
*Previous 1st/2nd line support experience for software and hardware fault resolution.
*Excellent communication and customer service skills.
*VMware experience beneficial but not essential.
*Strong working knowledge of Microsoft based operating systems inc Win 7, Win 8 and Win10.
*Active Directory and Exchange Server Administration.
*MS Office
*Good working knowledge of LAN/WAN principals and TCP/IP protocols.
*Understanding of PC hardware set-up and configuration.
*Microsoft Certification desirable.
* 'Hands on' approach and a willingness to learn.
*Full Driving Licence and access to own transport.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.