Income Management Assistant

21245.00 - 21245.00 GBP Annual + GBP21245/annum GBP21,245
14 Sep 2017
12 Oct 2017
Public Sector
Contract Type
Income Management Assistant
Salary - GBP21,245
Contract Type - Permanent
Weekly Hours - 37
Location - Shrewsbury

With 12,000 homes, 25,000 customers and 600 employees, this Housing group is a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire. The Group has ambitious plans to build more homes and provide even better choice for their customers and communities.

They have an exciting opportunity for an Income Assistant to maximise the income collected by the association through close monitoring of payments and by following association policy and procedure.

You will be responsible for the provision of effective support and assistance to the Income Team. Supporting the prompt collection of monies owed to the association through completion of weekly reports. You will ensure you cover all areas to maximise income owed from rent, court costs, former tenant's, rechargeable repairs and private garages.

Other duties will include preparing paperwork for court for cases and administering and actioning all housing benefit notifications and refund requests. You will also be responsible for preparing performance reports and paperwork for weekly meetings.

Experience of working in an similar administrative role, within a housing environment is preferred
You will have the ability to negotiate effectively with customers and provide excellent customer service
You will have good listening and communication skills
Knowledge of Microsoft word and excel is required

Closing date: 29th September 2017
Interview date: 10th October 2017