Team Manager

The University of Warwick
21585.00 GBP Annual
14 Sep 2017
18 Sep 2017
Job Type
Contract Type

As part of a highly-regarded and professional team, you will join the established Campus Security department as a Team Manager, with all year round responsibility for the safety and security of the campus community, its property and land. You will be an experienced security professional with proven experience of effectively leading and managing a team of operational staff in a security environment.

You will be dynamic and forward-thinking, with the drive and determination to lead a team, ensuring it provides the very best in customer service at each and every opportunity. You should have a positive and enthusiastic attitude to teamwork through leading by example, ensuring a firm, fair and consistent approach towards managing people and, just as importantly, leading them, often in challenging circumstances. Additionally, you must be able to communicate effectively with people of all ages and from all backgrounds. You should be professional, courteous and smart at all times, possess the highest degree of integrity and be capable of making sound decisions under pressure when directing colleagues. In return, you will be rewarded with a career where no two days are the same and where fresh ideas and personal development is positively encouraged.

Possession of a current and valid SIA Door Supervisor's license and a current driving license is essential.

Please note: as this role will involve driving University vehicles, in order to be covered by the University Vehicle Insurance Policy, you must be in possession of a full UK or EU equivalent licence, which has been in force for at least 1 year and have no serious driving convictions (any period of disqualification must have expired by at least 1 year).

You will be required to work four rotating 12-hour shifts through a mixture of days and nights, with four days off, and over an average of 42 hours per week.

GBP21,585 - GBP24,983 pa depending on experience, plus 5.5 hours per week contracted overtime and 25% shift allowance (total package circa GBP33,080 - GBP38,287 pa, inclusive of all allowances).

We welcome applications from everyone irrespective of gender and ethnic group but, as women and members of ethnic minority groups are currently underrepresented at this level of post, we would encourage applications from members of these groups.

Previous applicants need not apply.


To manage, lead, coach, train and develop a team of security officers to provide exceptional levels of safety, security and customer service to the University community.

To support the wider security management team in achieving the aims and objectives contained within the Vision and Mission Statements for Security Services, which align with the University's Strategy and goals.



- Manage and lead a team of security officers to ensure that an exceptional security service is provided by prioritising tasks, delegating duties and deploying staff effectively, based on available resources.

- Ensure minimum operational staffing levels are achieved at all times through effective planning and monitoring, including liaison with other Shift Managers.

- Manage security incidents by accurately assessing the impact on people, property and reputation, through correct and timely decision making, and the effective deployment of staff, escalating only when necessary.

- Manage the delivery of emergency assistance to anyone within the University community through the effective deployment of staff and facilitating the arrival of external emergency services.

- Plan with partners to ensure special events are organised effectively in advance and required staffing levels are achieved e.g. Graduation Ceremonies and Open Days.

- Work collaboratively with other security managers to ensure consistent approaches to operational procedures are adopted across the department.

- Manage the annual leave process for the team, ensuring minimum operational staffing levels are achieved. - Provide and ensure team delivers exceptional levels of customer service at all times

- Give evidence at University disciplinary hearings and criminal court, as required


- Act as a positive role model, providing leadership, coaching and direction to the team, to achieve individual, team and departmental objectives.

- Monitor and manage sickness absence, providing support to encourage good attendance at work.

- Manage performance, discipline and grievances complying with University policies.

-Support the recruitment and selection of new staff. TRAINING AND DEVELOPMENT:

- Manage and identify training and development needs, through regular operational assessment, one-one feedback meetings, linked to the Annual Review process.

- Oversee continual refresher training and operational assessment for team.

- Manage induction and probation training for new staff. ADDITIONAL DUTIES: - Produce monthly key performance indicators (KPIs) and ad-hoc reports.

- Manage compliance with departmental procedures and University policies.

- Manage operational activities to comply with health and safety legislation for the protection of team members, students, staff and visitors.

- Periodically, review operational policies and procedures to ensure compliance with relevant legislation and University policies and procedures.

Essential Criteria

Proven experience of effectively leading and managing a team of operational staff in a (ideally within a security environment)

Current First Aid at Work and defibrillator certification

Demonstrate the ability to assess the impact of incidents on individuals, departments and University business and reputation

Proven knowledge and experience of managing a team

Ability to demonstrate experience in managing serious incidents, with appropriate decision making and relevant escalation

Display a clear understanding of excellent customer service in a difficult and fast paced environment

Full UK driving licence

Closing Date 17 Sep 2017