Customer Service Administrator

Recruiter
Redwood Search
Location
Worcester
Salary
8.50 GBP Hourly
Posted
14 Sep 2017
Closes
12 Oct 2017
Job Type
Administrator
Contract Type
Permanent
GBP8.50 - GBP9.00 per hour Monday to Friday

36.25 hours between 8.30 and 5.30pm

Temp booking for 6 weeks to start as soon as possible

MAIN PURPOSE OF JOB:

To book movements, manage status and faults and deal with all enquiries providing excellent customer care for allocated accounts within the department.

KEY ACCOUNTABILITIES:

Arrange and set up all movements as requested by the customer or business

To validate and authorise movements received via the Customer Web Portal


Proactively manage vehicle status and faults to ensure movements are carried out within given timeframe


Ensure all accounts are administered within service levels of the individual contracts meeting both the needs of the customer and business


To liaise with the operational teams to ensure that the individual contractual service levels are being met and bringing any shortfall to the attention of the Team Leader


Receive and make business calls dealing with queries and complaints in an appropriate manner


Provide excellent customer service at all times and strive to consistently exceed expectations

Ensure all aspects of invoicing for each contract are administered accurately and within agreed timescales


Due to the location, you will need to be a car driver.
Please call Arlene further information -



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