On Call Coordinator

Allied Healthcare
8.10 GBP Hourly
14 Sep 2017
21 Sep 2017
Contract Type
On Call Coordinator

Allied Healthcare is one of the UK's leading providers of Domiciliary Care with a network of over 90 branches operating Nationwide. We pride ourselves in being the Choice of care which gives people the freedom to stay in their own homes.

This role is based at Allied Healthcare's Head Office in Stafford within the "Out Of Hours" Call Centre.
The focus of this role is to respond and resolve calls from Clients and Care Staff from across the UK.

Given the nature of our core business the On Call service operates 24 hours a day, over 365 days a year to ensure the safety and well-being of our Clients. On-Call Coordinators will be required to work on a rota-basis in order to fill a variety of shifts including weekends and all bank holiday days.

Responsibilities Include:

* Identifying and escalating priority issues in line with policies and procedures
* Taking calls from Care Staff and vulnerable people or their representatives, some of which may be urgent or of a medical nature
* Arranging for alternative Care Staff to provide care if someone becomes unavailable (e.g. due to staff illness)
* Logging all calls and notifying the Regional offices of any events or action relating to their staff or clients
* Using the Coldharbour computer system to locate and provide information to care staff and service users
* Requesting assistance and advice from Regional staff, Allied nurses and/or out-of-hours GP and the emergency services as required
* Logging any complaints received on Allied's purpose-built complaints system

== Essential Skills and Experience ==

The successful applicant will be a very organised and committed individual. They will be capable of handling a large number of varied calls whilst ensuring that all are progressed to conclusion, and details of all actions have been recorded accurately. The individual must have excellent communication skills, both written and oral, and a determination to overcome obstacles.

Skills required:

* Analytical mind and Good problem-solving skills
* The ability to handle pressure
* Excellent telephone manner
* Efficient and accurate keyboard skills
* Strong team player, but able to work independently .
* Strong IT skills and knowledge of Microsoft office suite.