2nd Line Support Engineer

14 Sep 2017
21 Sep 2017
Contract Type
2nd Line Support Engineer - Telford - Up to GBP25,000 p.a.

Are you an experienced 2nd Line Support Engineer looking for a new opportunity where you will join a dynamic and expanding team supporting the latest technology in Telford?

2nd Line Support Requirements:
-Windows 2003/2008/2012 Server administration (with some basic configurations)
-Windows 7/8 desktop support
-Active Directory and Group Policy
-Citrix and Windows remote support and troubleshooting
-Networking including Routers, Firewalls, TCP/IP, DNS and DHCP
-Microsoft Exchange and Office
-Mobile device support, particularly Microsoft Exchange ActiveSync connectivity
-Experience of ITIL in a service desk environment is desirable
-Knowledge of Barracuda Firewall products, spam filtering and Microsoft SharePoint would be advantageous

The salary on offer for an experienced 2nd Line Support Engineer is up to GBP25,000 p.a. There is an exceptional range of benefits including 25 days holiday plus all bank holidays, private healthcare, pension scheme, childcare vouchers, eye care vouchers, cycle to work scheme, car leasing scheme, flexible time off in lieu policy, and death in service 4x annual salary.

This is an exciting opportunity for a 2nd Line Engineer who is used to managing escalated calls from the 1st line team. Your work will be investigative and you will be required to keep customers up to date with progress. You will perform maintenance and technical tasks, diagnose faults, and complete on or off site support duties as required. You will be required to meet targets and SLA's.

Working Hours:

You will be required to work the following shift patterns consisting of 37.5 hours per week Monday to Fridays: 7:00am - 3:30pm ; 8:00am - 4:30pm ; 9:00am - 5:30pm ; 12:00pm - 8:30pm.

You may also be required to travel to customer sites across the UK with overnight stays from time to time when required.

Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.

Keywords: 2nd Line Support Engineer, IT Support, Technical Support, Managed Services, Infrastructure Engineer.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency