Intermediary Development Advisor

Coventry Building Society
£17,730 - 24,479 per year
13 Sep 2017
22 Sep 2017
Contract Type
Full Time
We are looking for a professional and dedicated individual to join our Intermediary Development team, where you’ll be integral in achieving the areas vision of delivering a "best in class" telephone support service.

As an Advisor you will be:

  • Taking inbound calls from Mortgage Intermediaries about their clients’ potential mortgage application
  • Providing an exceptional, professional business to business telephony service
  • Providing confident, accurate and knowledgeable information

The Intermediary Development team are focused on delivering exceptional service, with key requirements In place to help us achieve quality standards that our customers expect.

Building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors) is how we grow our business so this role is key to our continued growth.

You’ll be comfortable working in a demanding service environment, experienced in working towards performance measures and goals i.e. quality, compliance measures and will have developed an ability to deal with technical and complex enquires.

We will expect all applicants to have a good level of numerical and verbal ability and have excellent telephony skills and be confident relationship builders

You’ll have a keen eye for attention to detail and driven to achieve high standards.

The management team are passionate about you having the opportunity in your career to work in an environment where you can grow.

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