Guest Service Manager
Guest Service Manager
Mt client has an opportunity for a Guest Service Manager (GSM) to join the team based in Lichfield. The successful candidate will receive a competitive salary.
A friendly company which is focused on delivering a fantastic experience for guests at each of the 47 hotels they own and operate in the United Kingdom. They have a reputation for excellence in their field and are the UK's biggest franchisee of the Holiday Inn Express brand with properties in Scotland, England and Wales.
Being a Guest Service Manager (GSM) means taking responsibility for delivering a fantastic experience for every guest at their hotel. It means communicating effectively and leading the team, being willing to get stuck in and presenting a professional and friendly face for the hotel.
Their Guest Service Manager role:
As a GSM you may be the first person a guest encounters at their hotel so you’ll need to be friendly, professional and confident. You’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from serving at the bar, to preparing breakfast, to taking reservations, to ensuring their housekeeping and maintenance teams are aware of any issues, to delegating and monitoring tasks so you’ll be willing and able to multi-task.
What they’re looking for in their Guest Service Manager:
They’re looking for individuals, not robots! They want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks, ensure a shift runs smoothly and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to their GSMs, and is what makes them special.
- Experience in a hotel or other service industry in a supervisory capacity
- Articulate and communicative
- Good interpersonal skills
- Organised and systematic
- Concerned with quality of product and service
- Computer literate
- Market awareness
- Proven leadership ability
If you feel you have the skills and experience to become their Guest Service Manager, please click ‘apply’ today.
Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.