Customer Support, Newcastle-under-Lyme
Your new company
A highly respected technology business are looking for new customer focused team members with excellent communication skills to give the highest standard of care and support to their existing and new customer base. A team player attitude is essential as well as the ability to take ownership of all customer support enquiries.
Your new role
Dealing with and resolving customer queries
Escalating more complex queries to the relevant teams or departments
Liaising with customers directly via telephone and e-mail
Developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved or whether it requires escalation
What you'll need to succeed
Previous experience within customer service / technical support gained within a call centre environment is essential
A background in technical product support desirable
A passion for technology
Experience of dealing with and resolving customer issues
Knowledge of SAP / CRM systems desirable
IT literate and good knowledge of MS office, outlook etc
Desire to learn and progress within the Company
What you'll get in return
Hours of work Monday to Friday 8.30am - 5.30pm
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.