Duty Manager

Rock Up
13 Sep 2017
21 Sep 2017
Contract Type
Full Time

Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high quality cafe. The concept is best described as 'theme park meets climbing wall' and has proved hugely popular with all the family, and with landlords looking for further leisure facilities to complement their retail offerings. Rock Up has established itself as the operator of choice for retail and leisure park landlords and has many potential sites across the UK for the coming years

This is a unique opportunity to join one of the UK's hottest growing new leisure brands. Rock Up has three very successful sites at Broadway Plaza in Birmingham, St Stephens Centre in Hull, and Whiteley in Hampshire, More sites are planned for 2018, and exhilarating continued growth plans thereafter.

We are looking for an outstanding candidate to work as a Duty Manager at our Birmingham site. This role will give the successful candidate the opportunity to take their strong experience to new heights. You will come from a background in retail, operations, hospitality, educational activity, health club, leisure or overseas seasonal management.

As a young, dynamic, high energy company, we are looking for a Duty Manager, (advantageous to knowing the area and marketplace) who has the potential to play a significant role in supporting the Centre Manager in the development of the Centre by building community and corporate links.

Job Brief

The Duty Manager position is part of the Management team at Rock Up. In this position you will be responsible for the operational running of the Centre, ensuring that the site is delivering excellent customer service. You will be the point of contact for all customer queries and ensure that required services are delivered by the Centre team. It will be your role to ensure that all standards are maintained during your shift, and develop the team with training. In this role you will report to the Centre Manager.

Developmental Opportunity

At Rock Up we are keen to train, develop and support our staff in their future career with the company. We would envisage that the successful candidate will have the opportunity to progress to Centre Manager in the future, and this would be assisted if willing to relocate.

Role Duties

·To support the Centre Manager in the running, development and promotion of the Centre.

·To maximise all revenue potential by tightly controlling costs and maximizing profitability.

·Providing and ensuring the delivery of exemplary customer services.

·To manage the day to day running of the Centre in regards to guest and staff welfare and enjoyment;

·To have a full understanding of the Company’s SOPs and be able to train these with staff as and when required.

·To lead weekly team meeting and actively participate in weekly management meetings.

·Arranging timetables for daily activities.

·Ensuring planning and forward looking view is taken to ensure adequate staffing requirements are met on a daily basis, and making sensible decisions that affect the team in a timely and organized manner.

·Assisting with planning, organising and promoting special events.

·Assisting with the recruitment and induction of new hires into the team. You will be responsible for ensuring that all required training is completed to a satisfactory standard, as well as acting as mentor to those individuals.

·To take supervisor responsibilities for all members of the Rock Up team, including delegation of tasks, constant monitoring of the team’s performance, handling complaints from staff and customers, completing paperwork for reporting appraisals and ad hoc reviews etc.

·To ensure that all staff receive and comply with relevant training.

·To assist the Centre Manager with the running monthly training for all staff.

·To ensure that health and safety regulations are strictly observed, recorded and archived.

·To assist with all monthly stock takes.

·To ensure compliance with all fire, licensing, health and hygiene and employment regulations.

·To work with the Management team with regards to planning new promotions and initiatives, and contributing to business development.

·Keeping abreast of trends and developments in the industry.

Key skills and Experience

·Strong organisational and time management skills

·Decision making skills

·Exceptional customer services and engagement skills

·Excellent communication and interpersonal skills

·Ability to lead in a diverse environment with a focus on client and customer services

·Good business and commercial acumen

·Strong leadership and motivating skills including the ability to build strong relationships with customers and staff

·The ability to think quickly, work in stressful circumstances and stay calm in a crisis

·Ability to manage / lead with the company’s operational systems, processes and policies

·Supervisory experience gained in leisure/hospitality industries

·Good IT skills

·Ideally qualified First Aider and Level 3 Food Hygiene qualified.

This job was originally posted as www.totaljobs.com/job/75637756

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