Customer Service Coordinator

Recruiter
Proactive Personnel Limited
Location
Cannock
Salary
£18,000
Posted
13 Sep 2017
Closes
14 Oct 2017
Contract Type
Full Time
Proactive Personnel Ltd are pleased to be recruiting on behalf of their client based in Cannock. We are currently recruiting for a German Speaking Customer Service Coordinator to join an existing team. Our client is a well established automotive company offering exciting opportunities for Candidates who are looking for development and progression.

THE JOB ROLE

**Fluent German language skills are required for this position**

- Main contact for the busy Cannock Office and customers predominately in Germany.
- Obtaining updates from hauliers that are delivering goods and dealing with any arising issues.
- Booking timeslots for deliveries into plants using customer's portal.
- Dealing swiftly and precisely with any customer queries or problems.
- Ensuring that deliveries into the plants run as smoothly as possible and are on time.
- KPI data collection for delivery times.

ESSENTIAL

- Excellent organisational skills and an ability to work under pressure and within a timeframe
- Be a confident and sharp witted individual, but with an ability to be a member of a team, working in conjunction with fellow colleagues
- Much preferred is the ability to be pro-active and be prepared to react to ever changing requirements

DESIRABLE

- A general overall knowledge of the basic windows packages, and the ability to learn quickly the web portals of the clients
- Knowledge of the automotive manufacturing industry is a preference.

BENEFITS

- Permanent opportunity available
- Progression opportunities
- Free on-site parking
- Company pension scheme