Partners Of Research Ltd
13 Sep 2017
22 Sep 2017
Contract Type
Full Time

Our client currently has an exciting opportunity for an enthusiastic Coordinator to join their Refining Team based in Hockley, Birmingham.

The main purpose of the Coordinator role will be providing an efficient, courteous and professional service to all customers.

As the Coordinator, you will be responsible for the following: -

Coordinator Key Responsibilities:

- Serving Customers (at Sales Counter & on Telephone)
- Invoicing
- Booking in jobs
- Entering jobs onto CRM
- Follow up Customer Service calls
- Complaint handling
- Liaising with internal and external customers
- Pro-actively chasing lapsed customer accounts

Coordinator Candidate Requirements:

- IT literate (Office)
- An understanding of and proven track record in the ability to deliver excellent customer service.
- Ability to work accurately with meticulous attention to detail, whilst being methodical and thorough in approach to work.
- Excellent communication, numeracy and organisational skills.
- Good team player with enthusiasm, drive, self-motivation and a flexible attitude.
- A hands-on with a can-do attitude
- Confidential and discrete in all aspects of work and information handled in the course of their duties

About the Company

Established over 250 years ago, this family owned business are experts in the field of precious metals. The original family business, specialising in smelting and refining bullion, was founded in Birmingham's Jewellery Quarter at the dawn of the Industrial Revolution in 1760. Now with its ninth consecutive generation in the business, the family has been directly associated with the recovery of precious metals and the jewellery industry for over a quarter of a millennium.

With the advent of the internet and state of the art manufacturing and customer management systems, the business is almost unrecognisably different from the days of the industrial revolution, but some things never change: Our core commitments to service and quality have endured through the centuries and will always remain central to our business.

How to Apply

If you think this is the role for you please attach a copy of your CV to the link provided and our client will be in direct contact.

Similar jobs

Similar jobs