Collections Advisor

New Focus Recruitment
£16,000 per annum
13 Sep 2017
22 Oct 2017
Contract Type
Full Time

Hours of Work:

Monday to Friday 8am-7pm on a rota. 1 Saturday every 4 weeks 8:30am to 13:00


20 Holiday Days rising to 25 with service + BH, Pension scheme and other benefits

Job Description:

As a Collections Agent you will be able to provide an excellent standard of customer service to our customers, quickly building rapport and supporting them to find the right solution for their circumstances.

Taking inbound and making outbound calls you will use questioning skills and people management skills to assess their situation, offer empathetic responses and bring the case to a resolution that satisfies both the customer and client alike.

As a part of a growing company you will be offered full ongoing training, support and career development as the business continues to develop.

In exchange they offer a fantastic benefits package that includes:

• Competitive starting salary of £16,000 increasing to £18,000 with service
• Monthly Commission scheme of up to £250 per month
• 20 Days holiday plus BH rising to 25 per year with service
• Pension Scheme
• Free Onsite parking
• Employee awards & events
• Dress down Fridays
• Full 6 week training provided
• Ongoing Staff Development
• No Bank Holiday Work
• No Sunday Work

Hours of work are a shift rotation between 8am and 7pm Monday to Friday and 8.30am-1pm on a Saturday.

Fixed and rotational shift patterns available