£16,000 per annum
13 Sep 2017
21 Sep 2017
Contract Type
Full Time
We are currently recruiting for an experienced Customer Service Advisor, to work within a Mortgage and Savings department for a very well established Financial Services organization in Brierley Hill. Offering a starting salary of £15,750 rising to £17,500 after 12 months in addition to excellent benefits including a fantastic holiday package of 25 days per year plus bank holidays, free parking, a modern working environment and an immediate start.

The purpose of the role is to liaise with customers over the phone concerning all activities relating to their relationship or enquiry, achieving the required business results.

The role will involve:
  • To deliver the Society's products and services to customers using the appropriate Processes and Customer Journey
  • To be responsible for all incoming calls that are waiting
  • To deal with customers through their chosen means of contact
  • Ensure that all legislative, code of practice, security and internal control requirements are followed in daily activities
  • Contribute to the achievement of the team targets
  • Follow business related and Lead Generation processes for products and services, along with ensuring Third Party services are delivered in line with the Customer Journey and Corporate Expectations
  • To service any Branch or Intermediary enquiries / activities that are allocated to the Centre
  • Apply the appropriate functional processes consistently and proactively, in line with corporate expectations
  • To achieve business targets as specified
  • Deal with customer and contacts (internal and external) in a way which leaves them with a positive impression
  • Complete all admin in relation to customer and departmental enquiries observation
  • Contribute to corporate projects as identified
  • Ensure self compliance with the Society's audit and legislative requirements relating to own work
  • Ensure self compliance is maintained for consistent and accurate use of the appropriate systems
  • Provide honest and constructive feedback in response to Executive briefings
  • Consistently seek to add value through continuous self-development and by looking for ways for the team to increasingly add value
  • Maintain an up to date knowledge of competitors / markets relevant to own work focus

Hours of work are Monday to Friday 9 - 5
Saturday 9 - 12 which is alternated bi weekly, time off in lieu will be given.

This a great opportunity to join a close knit team, an employer that invests in their employees and rewards by organising social events. Exciting awards nights are also held to celebrate employee contributions to the Company.

Suitable applicants will have a wealth of customer service experience, be available for an immediate start and must have a good knowledge of Excel and Microsoft packages.

Applicants must successfully pass a credit check.

Successful applicants will have worked within a mortagge d/or savings department within one of the following roles: Customer Service Advisor, Customer Services Executive, Call Centre Agent, Savings Advisor, Mortgage Advisor

Please do not apply if you have no experience in the above roles / departments

To apply please select the apply button.

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