Desktop Support Analyst (1st Line support)

Capita Resourcing Ltd
£19k - £19500 pa
13 Sep 2017
20 Sep 2017
Contract Type
Full Time
I am currently on the lookout for a Service Desk Analyst to join a FTSE 100 organisation based in the heart of Coventry

The ideal candidate will apply appropriate subject matter knowledge to technical customer services issues, and will manage customer issues and queries, delivering efficient solutions to problems and providing a high level of customer service in all aspects of their role.

the main responsibilities of the are are:

- To act as an initial point of contact for any customer issues and to provide technical support
- Diagnosing and resolving technical incidents and requests
- Gain an accurate understanding of customer issues and the best way in which to resolve them.
- provide training and guidance to customers on our products
- Remotely connecting to customers systems to provide training and support.
- escalation of major incidents and complaints
- Log and update and calls of incidents
- Develop and improve knowledge of customer IT systems
- Maintain cohesive working practices within the team
- Actively review issue trends and report them within the team

This is a key role within the company and will act as the first base of all customer support, the essential skills that you will need to perform this role effectively are:

- General Knowledge of a variety of IT systems and how they are used within the business environment
- Experience of working with Bespoke software products and hardware essentials.
- Networking experience and virtual private networks.
- Knowledge of Microsoft Windows, Microsoft Windows Servers, IT networking and ITIL Framework
- Excellent customer service skills and the principles in which to perform this
- Attention to detail
- The ability to communicate within your team and higher levels of management
- To be able to prioritise effectively with all issue encountered
- Be able to write clear and concise business English

This is a perfect role for Self Driven and motivated candidates in which they can thrive and become a key asset to the company,

If this role is something that you are interested in please apply with your most up to date CV and i will be in contact with more information regarding this,

Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Transfer of information overseas

Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation.