SERVICE CONTROLLER

Recruiter
Sheridan Maine
Location
Holberrow Green
Posted
13 Sep 2017
Closes
22 Oct 2017
Contract Type
Full Time
Sheridan Maine are looking for a service coordinator for a leading supplier of bespoke service vechiels to join there team.

Summary

Working within a busy service department, you will be responsible for ensuring that incomming jobs and customer queries and requests are delt with in a timely and professional manner. a sales approach would be benifitial as obtaining new business when quoting for service will be good practice.

Duties

- Answering and processing incoming calls and queries
- Logging jobs onto service system and following them through to completion
- Ensuring jobs are allocated to the relevant Field Service Team
- Closing completed jobs as instructed by Field Service Engineers
- Updating customers on job progress
- Calculating and sending quotations for chargeable work and complete follow up to order
- Book Routine Services
- Key account management where applicable
- Liaising with the parts office for ordering parts for field service engineers
- Planning routine service work on contracts
- Ensure maintenance schedules are maintained
- Partake in the on call office rota
- General administration and paperwork

Offer

Holiday 30 days per annum including Statutory
Pension – per auto enrolment guidelines 3% Company Contribution, 4% Employee Contribution
Death in Service Benefit if member of pension scheme
Salary upto £23000 per annum