Service Desk Advisor

Recruiter
Brampton Recruitment
Location
Newcastle
Salary
17750.00 GBP Annual
Posted
15 Sep 2017
Closes
13 Oct 2017
Contract Type
Permanent

A fantastic opportunity has arisen for a Service Desk Advisor to work for a Facilities Management Company who offers a warm and friendly environment. As a Service Desk Advisor you will be responsible for providing first class customer service to a range of business customers, supporting the day to day operations of clients and mobile Facilities Managers including timely and accurate processing of reactive, planned, and statutory compliance tasks

Job Description:

  • As a Service Desk Advisor you will answer all incoming calls from external and internal sources on our clients dedicated phone lines
  • To receive and action reactive requests from our client base and log all requests on our in-house computer system
  • As a Service Desk Advisor you will liaise with site based engineers and field based facility managers to action requests as necessary
  • To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required
  • As a Service Desk Advisor you will close down reactive requests that have been completed by our internal resources and sub-contractors
  • To ensure that time frames are adhered to
  • To be proactive in chasing job closures for client sites

Candidate Requirements:

  • Strong customer service/call centre experience is essential
  • Previous experience within facilities management, property services or building maintenance would be ideal
  • Strong administration skills
  • Client focused
  • Highly organised
  • Must have a keen eye for detail
  • Warm and personable nature

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.