Application Support Analyst - MS Dynamics AX

Recruiter
Code Red Associates
Location
West Midlands Region
Salary
25000.00 GBP Annual
Posted
15 Sep 2017
Closes
13 Oct 2017
Contract Type
Permanent
Are you a skilled Software Support Analyst? Are you customer focussed with experience of supporting MS Dynamics AX? If so, Code Red Associates are recruiting for a very exciting career move for you. We are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently resourcing for an exciting opportunity for an IT Support Analyst to work for a truly impressive, large, cutting edge & rapidly expanding organisation that is committed to employee development.

The purpose of the role is to ensure that the organisations customers are receiving an outstanding support service and that their products are being utilised effectively by customers. You will maximise the customer experience by ensuring that products are being utilised proficiently, answering questions, providing solutions to problems before they arise and ensuring best value. Daily duties will include responding to calls & correspondence from customers, problem analysis & solving, maintaining documentation, reporting defects & enhancement requests.

Essential

- A successful commercial track record proving providing remote support services on software products
- Experience supporting Microsoft Dynamics AX
- An excellent understanding of Microsoft products, be it Windows, MS Office, Office 365 or similar.
- Excellent written and verbal communication skills and a commitment to providing top class customer support.

Desirable

- The ability to write SQL scripts to interrogate data sets
- ITIL or similar

On offer is an excellent career opportunity with a highly commended organisation looking to assist their staff to realise their potential and make a real difference. Please request information on an excellent benefits package which is also on offer and apply quickly for swift consideration.

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.