Service Desk Advisor - Facilities
Support the day to day operations of our clients and our mobile Facilities Managers including timely and accurate processing of reactive, planned & statutory compliance tasks and the effective utilisation of our CAFM System.
My client is an industry leading supplier within the property sector
Main Duties, Responsibilities & Accountabilities
*Answer all incoming calls from external and internal sources on our clients dedicated phone lines.
*To receive, process and update requests from our client base, internal personnel and suppliers via telephone, fax, e-mail or web
*To receive and action reactive requests from our client base and log all requests on our in-house computer system.
*To liaise with site based engineers and field based facility managers to action requests as necessary.
*To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
*To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
*To close down reactive requests that have been completed by our internal resources and sub-contractors. To ensure that timeframes are adhered to
*To be proactive in chasing job closures for client sites.
*To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.
*To be responsible for your own suite of clients and ensuring that all operational and financial procedures are adhered to.
*To carry out administrative tasks involved in setting up new supplier/contractor accounts
*To promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Acuity at all times.
*Provide administrative support to the Field Based team of Mobile Facility Managers.
*General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.
*Carry out any other duties as requested.
- Working knowledge of Microsoft Office software (Word, Excel and PowerPoint).
- Excellent verbal and written communication skills.
- Must be organised and able to multi-task.
- Able to use time as a valuable resource and manage own time to achieve required outcomes.
- Ability to work under pressure.
This role is being offered on a permanent basis with a salary of
GBP17,750, which will be increased to GBP18, 250 after 12 months.