Case Worker ??? Firearms and Explosives Licensing Unit

8971.00 - 9562.00 GBP Annual + GBP8971 - GBP9562/annum
15 Sep 2017
29 Sep 2017
Public Sector
Contract Type
Case Worker - Firearms and Explosives Licensing Unit

Malvern, Worcestershire

Permanent Contract

Part Time - 18.5 hours

The closing date for this post is 12 noon on Friday 29th September 2017

Interviews will be held W/C 16th October 2017

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to provide a case management and file building function in relation to issue of basic firearm/shotgun certificates ensuring continuity of support and compliance with Force and legislative standards for the firearms licensing process.

Main Responsibilities:

To update, analyse and interrogate IT record and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines.

Process all grant / renewal applications for certificates through the updating of NFLMS with application details, photos and fees.

To ensure effective processing of basic firearm/shotgun applications and any other certificate maintenance tasks in order to progress the matter to conclusion.

To make an initial assessment of threat of harm and vulnerability and grade each incident in accordance with extant guidelines and Force procedures.

To obtain statements/conduct enquiries by telephone where appropriate.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.


5 Grade A - C GCSEs (or equivalent) including English.

Previous experience of administration processes.

Experience of gathering and collating information using appropriate questioning techniques and creating and maintaining accurate records.

Experience as working as part of a team in a customer service environment, managing a high and varied work load.

Proven ability to communicate both orally and in written form with a wide range of people

Competent in the use of IT, including Microsoft packages.

Proven ability to work under pressure towards deadlines.

Ability to read and understand complex instructions.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks