Operations Assistant (Fixed Term) - Lilleshall Sports Centre

15 Sep 2017
22 Sep 2017
Contract Type
Full Time

Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.

We require a 39 hours per week, 8 month fixed term Operations Assistant for Lilleshall Sports and Conferencing Centre.

Salary £16415.44 Per Annum and benefits including free gym access for family, access to lifeworks and discounted staff meals.

Purpose Of Job / Key Objectives

The Operations Assistant role is to work within the centre ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities, maintaining high standards of cleanliness and the safe handling and set up of equipment.

Principle Duties

  • Providing support to the Duty Manager in the day to day operations of the facility

Provide supervision of facilities and activities to ensure customer safety at all times by preventing accidents and incidents and by taking the appropriate action in the event of these occurring
Ensure all equipment is set up in order to meet the needs of the programmed activities and events
Undertake cleaning tasks as required to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas
Monitor customer use around the centre and ensure unsafe practices are promptly dealt with or reported as appropriate
Maintain high levels of customer service at all times
Maintain a full product knowledge of the services and activities available at the centre
Attend training sessions in order to demonstrate competency and maintain valid qualifications
Follow the processes laid down in the SMS (Serco Management System), in particular, the Normal Operating, Emergency and Centre Emergencies Procedures
Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint
Undertake any other duties as required within the Centre as directed by your line manager

Qualification Level

  • A first aid at work qualification is desirable.

Level 2 Gym Instructor is desirable.

Experience Level

The Operation Assistant should ideally be able to demonstrate a level of experience and knowledge commensurate with the position, e.g. working in a service led, retail operation and Hospitality.

Essential Skills

  • Ability to remain vigilant, alert and attentive

Ability to be calm and in control in pressurised situations such as emergencies
Customer care skills
Communication skills
The ability to set and achieve high standards of centre cleanliness and presentation
Health & Safety awareness
The ability to deal with customers of all age groups and levels of ability
Sustain a level of fitness to enable the physical aspects of the position to be undertaken

CIMPSA – advantageous but not essential

Personal Attributes

  • Committed to the Serco Values and Serco Leisure Mission Statement

High personal integrity and motivation
A team player with excellent communication and interpersonal skills at all levels
Self motivated
An open, honest and confident personality
High standards of presentation
Flexible attitude

Disclosure and Barring Service (DBS)

In line with Serco Leisure’s policy, employees may require a DBS disclosure at an appropriate level.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

This job was originally posted as www.totaljobs.com/job/75680681

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