Customer Service Analyst

Newton Solney
£8.90 per hour
14 Sep 2017
28 Sep 2017
Contract Type
Full Time
Manpower are currently recruiting for a Customer Service Analyst based at RBS in Derbyshire, Kegworth. This is a temporary opportunity with a chance to lead to permanent for the right candidate.

Purpose of the role:
* Use your excellent Customer Service skills to provide support to the RBS colleagues
* You'll deal with a wide variety of people at different levels, supporting colleagues with their User Access, Bookings or Procurement requests.
* The role offers a great opportunity to progress within Kegworth or the wider teams

What you'll do:
You'll deliver a full range of requests and services within agreed SLA targets for dealing with colleagues, through both inbound and outbound calls and the use of iHelp chat. You'll ensure the appropriate action and response to all requests is taken, interrogate information keyed into the request system, and develop and retrieve information as required to identify recurring trends.

You'll also:
* Provide support and guidance to Team Leaders to make strategic decisions, and share best practice across the team
* Maintain close working relationships with on site management, support teams, suppliers and other service providers
* Act as a liaison point with Workplace Services and Technology operational teams, customers and suppliers, and provide flexible support and escalate any issues as necessary
* Adhere to the bank's policies and procedures at all times, and support and contribute to Lean Sustainability across the team

To be successful in this role you'll need to be highly PC literate. You'll be skilled in a range of Microsoft packages, and will also ideally have experience of working in a KPI target driven helpdesk environment. Whatever your precise background it is important that you have solid customer service experience, and it may be advantageous if this was gained within a Service Centre environment.

Working hours will need to be flexible between 8.00am - 6.00pm Monday to Friday and pay will be £8.90 per hour paid weekly for the right candidate.

If you feel you have the right skills then please apply and for further info please contact Naomi Elliott in our Nottingham Branch on .