Bonds Administrator

Central England Co operative
£15,000 per annum
14 Sep 2017
28 Sep 2017
Contract Type
Full Time
Central England Co-operative is one of the largest and most successful independent co-operatives in the UK, with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties, from the heart of England to its eastern shores. Our colleagues are the key to our success, which is why we want the very best people as part of our team.

Thousands of families in local communities across the sixteen Counties we serve, trust us to support them at a difficult time by taking care of all of the small details that make a big difference. Due to our funeral business growing at a rapid pace, a new opportunity has arisen for a Bonds Administrator, based within our Shared Service Centre.

As a Bonds Administrator you will work within the Banking administration team and will be responsible for the administration, reconciliation and control of transactional activities relating to the Customer Funeral Bond process, including data entry, managing customer queries, dealing with external providers and issuing funeral plan documentation. You will have regular use of excel and windows software as well as the maintenance of our own in-house databases and accounting packages.

When funerals are purchased in advance, a funeral plan is created. This document is a contract detailing agreed costs and all arrangements for this very important occasion, its critical therefore that these are raised accurately and on a timely basis given the attached sensitivities.

The ideal candidate will be motivated, numerate, analytical and have well developed communication and IT skills. They will have an excellent telephone manner, with attention to detail and a 'right first time' approach. This is a high volume role where you will be expected to work to tight deadlines whilst still deliver high quality outputs.

It would be advantageous but essential to have experience of delivering or contributing to continuous improvement initiative within a financial or banking environment.

As a Central England Co-operative colleague you will enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

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