Customer Relations Manager

Recruiter
Michael Page Property & Construction
Location
Newton Solney
Salary
£32,000 per annum
Posted
14 Sep 2017
Closes
15 Oct 2017
Contract Type
Full Time

The role is an opportunity for a confident and personable Customer Relations Manager to join a quality focused developer.

House building experience is essential

Client Details

My client is an outstanding developer with offices throughout the UK.

The business is quality focused and is committed to the customer experience.

Description

Record all interactions from Customers

Manage escalations effectively and promptly

Engage the customer from when contracts are exchanged

Provide administrative support for the Department Responding to all customer communication

Gather site/sales paperwork Liaise between sub-contractors and the division to ensure maintenance requests are carried out

Check invoices and forward for payment.

Arrange contract charges where necessary.

Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required

Feedback patterns of design/specification issues and following instruction implement changes

Ensure accuracy of all customer details and all communication is correctly recorded and assume responsibility for the Customer welcome meeting and ensure that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening/weekend working

Carry out the home preview in the customers new home, ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process.

Reporting - assist in the production of monthly board and Group CS Director reports

Ensure that Customer Service is not an afterthought but an intrinsic part of the buying process.

Profile

You will be able to demonstrate an experience in working in a customer-facing role.

It is essential that you come from a Construction background whether it be main build or homes.

Your communication skills must be a strength.

You will have to be engaged with both internal and external customers. You must have a genuine desire to deliver a first class Customer Service to align with a first class product

Job Offer

32000-35000

Car

Bonus

Package