1st Line Support - Helpdesk Analyst

Elephant Stone Recruitment Limited
Up to £22,000 DOE + Excellent Benefits
14 Sep 2017
28 Sep 2017
Contract Type
Full Time
Helpdesk Analyst / 1st Line Support
Location - Herefordshire
Salary - Up to £35,000, depending on experience + Excellent benefits

Helpdesk Analyst / 1st Line Support Analyst required for our client a growing and exciting eCommerce organisation based near Hereford.

This organisation is rapidly growing and are adding to their existing IT Teams. With award winning customer service; this organisation are offering the chance to work in a great role and with a growing team with lots of exciting opportunity to get involved in the current and new projects.

The successful Helpdesk Analyst will be responsible for providing 1st line IT support, including call logging and management, to all IT users within the business.

It is essential that you have proven experience in providing 1st line IT support services within another commercial setting. A basic understanding of the technology components (application and infrastructure) utilised in an eCommerce environment and a strong working knowledge of Windows 7, Office 2010, Server 2003, 2008 and 2012, Active Directory, Exchange along with good skills in PC maintenance and upgrades.

To be successful in this role you will also have strong customer service skills and will be able to communicate at all levels of the business, including logging calls onto a call logging systems accurately

Any experience of working in an Agile environment with some experience of application and database support would be a distinct advantage.

For more information and a full job description please apply ASAP.

Elephant Stone Recruitment Limited is acting as an Employment Agency in relation to this vacancy