IT Support Analyst/ Product Support

Recruiter
Concept IT
Location
Staffordshire
Salary
20000.00 GBP Annual
Posted
16 Sep 2017
Closes
14 Oct 2017
Job Type
Consultant
Contract Type
Permanent

IT Support Analyst / Product Support - 12 Month Fixed Term - 20k - 23k per annum

I am currently working with a large organisation that is seeking an IT Support Analyst/ Product Support to join their team in Stafford.

Main Duties and Responsibility

  • Responding to all phone and electronic based incidents
  • Investigating / resolving incidents either directly logged by customers or internal staff
  • Management of the incident and interaction of incidents that have been passed to the software development teams
  • Work closely with training, sales and account management departments to ensure all major customer issues are communicated.

Experience required:

  • Knowledge if EPOS software
  • Ability to trace and resolve technically complex problems
  • Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible
  • Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions. ??

If you have the skills and experience required for this role please apply now for immediate consideration.

Recruitment Consultant - Aoife Kelly