IT Support Analyst/ Product Support
IT Support Analyst / Product Support - 12 Month Fixed Term - 20k - 23k per annum
I am currently working with a large organisation that is seeking an IT Support Analyst/ Product Support to join their team in Stafford.
Main Duties and Responsibility
- Responding to all phone and electronic based incidents
- Investigating / resolving incidents either directly logged by customers or internal staff
- Management of the incident and interaction of incidents that have been passed to the software development teams
- Work closely with training, sales and account management departments to ensure all major customer issues are communicated.
- Knowledge if EPOS software
- Ability to trace and resolve technically complex problems
- Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible
- Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions. ??
If you have the skills and experience required for this role please apply now for immediate consideration.
Recruitment Consultant - Aoife Kelly