Wardell Armstrong LLP is a successful multi-disciplinary consultancy with 14 offices throughout the UK employing approximately 480 staff. We are looking for an experienced Credit Controller to join our Head Office support team based at Festival Park, Stoke on Trent. The successful candidate must be fully conversant with Microsoft Office and Excel and have excellent keyboard, telephone and inter-personal skills. Relevant accounts experience is desirable. We use Sage 200 accounts software along with a bespoke time recording system, we will be introducing Credit Hound to support our Cash Collecting Procedure to run alongside the most current version of Sage Accounts, knowledge of which would be desirable, but not mandatory as training in all our systems would be provided in house to the successful applicant.
The role involves:
Chasing debt by telephone and email
Dealing with queries
Allocation of cash coming in daily
Handling and resolving any customer account issues and escalating where necessary, maintaining good client relationships both internally and externally at all levels with the ability to reconcile complex accounts
Assisting with the new customer account process ensuring that all the necessary paperwork and checks have been completed before passing to the Senior Credit Controller to review
Preparing monthly statements to be issued to our clients along with our payment reminders which are sent throughout the month
To be proactive in your work, liaising with colleagues to optimise efficiency on recovery, as well as performing additional duties on an ad hoc basis, based on the needs of the finance team.
The role would suit someone who enjoys credit control and all it entails within a hard-working team. Relevant experience and having worked in a busy professional office environment would be beneficial too.
The position is a full-time Monday through to Friday 37.5 hours per week
In return we offer a competitive package of basic salary and benefits, commensurate with qualifications and experience.