Service Desk Analyst

Applause IT
28000.00 GBP Annual
16 Sep 2017
14 Oct 2017
Contract Type

Service Desk Analyst - Citrix, Windows, VMware, 2nd Line Support, Team Leadership

Coventry - GBP28,000 - GBP32,000 + GBP3k On Call

A fantastic opportunity has arisen for a Service Desk Analyst join a large IT team within a historic business who have over 600,000 registered members and an annual turnover exceeding GBP50 million. The organisation prides themselves on their members and investing back into the business.

The purpose of the Service Desk Analyst is to provide exceptional technical support whilst going above and beyond customer expectations. This role will also involve the direct management of a junior member of the service desk team, so the ideal candidate will need to have the ambition to get into the management and enjoy coaching others.


  • Provide day-to-day technical support and management of all business systems and applications.
  • Troubleshoot, diagnose, and resolve both hardware and software issues.
  • Carry out Desktop, Laptop, Mobile and Tablet build.
  • Installing and supporting desktop applications.
  • Produce documentation for all application systems managed.
  • Coach other members of the service desk team to develop their skill-set.
  • Manage incidents and liaise with other members of the business systems team as well as business stakeholders.


  • Proven experience in a technical 2nd Line Support role
  • Experience working in a customer focused role
  • Experience with Active Directory
  • Advanced technical knowledge of Citrix, Windows desktop and servers, VMware, Exchange
  • Knowledge and understanding of network principles
  • Experience working with SLA's and Targets
  • Passion for developing others and ability to lead
  • Excellent verbal and written communication skills


  • ITIL qualified (foundation level)
  • Windows Server 2012 MSCA
  • Windows 10 MCSA

If you're a Service Desk Analyst looking to for the opportunity to enter management whilst continuing to provide hands-on technical support, then please click "APPLY NOW" or send your CV to

Service Desk Analyst - Coventry, GBP28k - GBP32k + GBP3K On call, Citrix, Windows, VMware, 2nd Line Support, Team Leadership