Customer Service Executive

Kelly Services
15 Sep 2017
24 Sep 2017
Contract Type
Full Time
Position Title: Customer Service Executive
Contract: Permanent
Salary: Dependent on experience
Location: Yardley - Easily Commutable from Hall Green - City Centre - Spark Hill and is just off the Coventry road

Your potential role and job responsibilities
The role of Customer Service Executive is to answer customer calls and emails, providing professional, factual and thought out responses within agreed SLA's (Service Level Agreements)
You will be working as part of a small team of like-minded Customer Service Executives, answering calls across a number of Retail Consolidation customers. You will be the first point of contact for customers and Head Office staff. One of the main parts of your job will be to resolve customer's complaints, be confident in your ability to troubleshoot as well as investigating any sort of customer related inquiries.

Targets and SLA's
To ensure yourself and the business achieve excellent customer service standards and aim to over-achieve expectations. Maintain a high level of customer satisfaction and deliver a positive customer experience in general.

Personal traits needed to be successful
Team player to achieve operational goals
Open-minded - able to understand an individual's needs
Able to build relationships quickly internally and externally
Driven and self-motivated and attention to detail

Key Responsibilities
Ensure all customer queries are accurately captured within Query Management System
Pro-actively contact customers for clarifications that will resolve their query
You will pro-actively support change in processes and procedures to provide a better customer experience.

IT and systems
SAP knowledge will be an advantage with this role.

For your opportunity to join a fantastic organisation click 'apply' now or for more information please call Sapphire at Kelly.

"Kelly Services are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Kelly Services and are acting as an Employment Business in relation to this role.'

Similar jobs

Similar jobs