IT Support Analyst/ Product Support

Concept Resourcing
£20k - 23k per year
15 Sep 2017
19 Sep 2017
Contract Type
Full Time
IT Support Analyst / Product Support - 12 Month Fixed Term - 20k - 23k per annum

I am currently working with a large organisation that is seeking an IT Support Analyst/ Product Support to join their team in Stafford.

Main Duties and Responsibility

- Responding to all phone and electronic based incidents
- Investigating / resolving incidents either directly logged by customers or internal staff
- Management of the incident and interaction of incidents that have been passed to the software development teams
- Work closely with training, sales and account management departments to ensure all major customer issues are communicated.

Experience required:

- Knowledge if EPOS software
- Ability to trace and resolve technically complex problems
- Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible
- Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions. ·

If you have the skills and experience required for this role please apply now for immediate consideration.

Recruitment Consultant - Aoife Kelly