Field Service Engineer
Description of the role:
To support customers in the use of their products via the various goods and services offered by the Astell Service Department covering the full range of autoclaves manufactured by the company.
The role will involves Routine Preventive Maintenance, fault finding and repair, installation of new products, commissioning, basic operator training, dismantle and removal of products being replaced as well as calibration and validation in accordance with UKAS17025 on a regular basis.
The role should ideally be qualified to HNC, HND or Degree level in a mechanical/electrical engineering discipline, but suitable industry experience will also be considered
Experience and understanding of systems, drawings, theory and application of the following regarding Fault Finding, investigation and set-up (Corrective Action, Root Cause analysis and Preventive Actions):
Electrical control systems
Electrical power systems
PLC system control
General mechanical engineering awareness.
In addition, understanding of, and experience in working with a QMS including ISO9001, ISO13465 and ISO17025.
Self-motivated with excellent customer service skills and possess the ability to work alone to a high standard.
Good communicator for all aspects of Customer Services with an ability to focus technical discussions to the desired level (feedback to the office and advice for the user).
To "champion" all aspects of the Service Department
Flexible approach to working hours. Extended periods away from home, UK & abroad will be necessary and expected.
A current driving licence and a full passport are essential requirements of this role.
General PC literacy including Internet / Emailing, data transfer between devices, Software us (including Microsoft Office).