Customer Insight & Marketing Analyst

South Staffordshire District Council
£20,661 to £22,658
15 Sep 2017
28 Sep 2017
Contract Type
Full Time
Customer Insight & Marketing Analyst

Salary: Grade G £20,661 to £22,658

Hours: 37

Service Unit: Customer Services

Location: Council Offices, Codsall

South Staffordshire is a special place - can you help us keep it that way? We're an ambitious and progressive council - looking for the right candidate to help us realise our ambitions and contribute to the delivery of our Council priorities. We are also pioneering our approach to become financially stable by 2020 through the delivery of our Income and Efficiency Plan. We are looking for talented people to support the delivery of this vision and help embed a culture of customer centricity and continuous improvement across the organisation.

If you want to be part of something different and really want to make a difference than we want to hear from you.

The Customer Insight and Performance Analyst role is exciting and varied and has been introduced to help inform future performance analyst activity across the organisation, and support the implementation of the Councils Digital Strategy 2020.

The post holder will inform and develop the customer insight function through effective performance reporting and analysis for the Customer Services Team, Business Hub and Council service areas across the Council. You will broaden the availability and use of effective customer and business data to drive service improvements, inform successful digital channel shift campaigns, and direct sales and marketing campaigns, to meet the Council's strategic objectives.

At South Staffordshire Council, it's less about what we do; but the impact it will have on our 108,000 residents and 4,500 businesses. Our key ambitions include growing South Staffordshire's economy, helping create more jobs and opportunities for local people, and helping volunteers and communities.

Post Ref: CS056

Closing Date: 13th October 2017 @5PM

Assessment Day will be held on: 23rd October 2017

Interviews will be held on: 23rd October 2017

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